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I
am concerned about buying over the internet - what guarantees/assurances
do you have?
We use PayPal for the payment transactions. PayPal automatically encrypts
your confidential information using the Secure Sockets Layer (SSL)
protocol with an encryption key length of 128-bits (the highest level
commercially available). You will not need to share your private financial
information (e.g. credit card or bank account numbers) during the
transaction, so you can complete payment while retaining security.
You may visit their web site at http://www.paypal.com
for more details.
What
are the payment methods - can I pay by credit card?
Cheques can be sent at the following postal address (HK$ only)
(HK residents only)
PO Box 420,
Shatin CPO,
Shatin, N.T.
Hong Kong
Payments can be directly transferred to the following account (HK$
only)
Account No: 485-206270-288
Bank Name: HSBC, Hong Kong
Please fax your bank transfer receipt at (852) 2187-7544
We also accept credit cards. Just use the shopping
cart and complete your transaction, as on any other web site. (US$
only)
What
are the countries where you ship?
We ship internationally, almost everywhere.
What are the shipping methods?
Normal Post.
What
are the shipping costs?
Free Shipping within Hong Kong (applicable only to cheques and direct
bank transfers).
Shipping costs are:
For Necklace US$ 9.00
For Bracelets or Earrings US$ 6.00
Can I return a purchase?
Yes you can, but we will deduct the shipping (given above). You have
to return the purchase along with the original receipt and the product
should not be damaged or missing any parts. Please keep in mind, it
may take few days or weeks to process your refund.
What is the delivery time?
Delivery time can be between two to three weeks.
Can
you make any changes to the design?
Yes, we can but it may cost you extra according to the labour and
material required.
Can I submit any of my own design?
Yes you may, keeping in mind the previous question.
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